Facilitated by Sarah Delicate
The measures in your “outcome based performance measurement framework” are not the only numbers you need to be paying attention to. While this is the math of compliance, what is the math behind our mission/vision/mandate? What is the math of human behaviour? What math does the client bring to the table?
This workshop explores what modern research tells us about influencing positive outcomes within our service setting. From our marketing and intake right through to our follow ups, nothing that we do has a neutral impact on the math of our performance. How can you best align your efforts?